A new registration management system is coming to your Y

YMCAs of Québec - June 28 2019

Creating new habits isn’t always easy… our team knows a thing or two about it! We’re currently working with around twenty other Canadian YMCA Member Associations to implement a new membership management system called DfM, which is more modern and better suited to how the YMCA works.

Ultimately, this new system will allow us to be more efficient and offer you a better experience, but we’ll need some practice before we get there! Several of our internal processes have changed, and our teams will have to get used to a new way of doing things. Service at the front desk may be a little slower during the first phase of the launch. But just like training for a sport, the more we practice, the better we’ll be.  

DfM will also have a positive impact on your membership! You’ve already received your new photo-less member card, which protects your privacy. Our brand new online portal will also give you greater freedom to manage your membership, and more functions will be progressively enhanced over the next few months. And there will be new terms and conditions when you renew your membership, including a more user-friendly payment schedule. These changes will be explained in your renewal letter and our front desk team will be happy to answer your questions whenever they arise.

Please rest assured that we’ll always provide you with courteous and efficient service.